Privacy Policy
Introduction
We value the privacy and trust of our clients and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data. By using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Personal Information: Name, contact details (e.g., phone number, email), mailing address, date of birth, and identification information.
Medical and Health Information: Health history, medical conditions, and prescription data.
Transactional Data: Records of your interactions with us, including purchases, inquiries, and feedback.
Technical Data: IP address, browser type, device information, and website interaction data.
Communication Data: Details from communications with our support or other representatives.
2. How We Use Your Information
We use the information collected to:
Provide, manage, and improve our products and services.
Communicate with you regarding orders, billing, support, and service updates.
Personalize your experience with our services.
Ensure compliance with legal, regulatory, and contractual obligations.
Prevent fraud, abuse, or any illegal activities.
3. Information Sharing and Disclosure
We may share your information in the following situations:
With Service Providers: To deliver and improve our services, we may share information with trusted third-party service providers, such as data storage, payment processing, and customer support vendors.
With Healthcare Professionals and Providers: To facilitate health-related services or fulfill prescriptions.
For Legal Reasons: When required to comply with applicable laws, regulations, or legal processes, or to respond to governmental requests.
In Case of Business Transfer: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement reasonable security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
5. Retention of Information
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
6. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, such as the right to:
Access the personal data we hold about you.
Request corrections to inaccurate information.
Delete your personal data, subject to certain legal exceptions.
Restrict or object to our processing of your personal data.
To exercise your rights, please contact us using the details below.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or process data from children without verifiable parental consent.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our website, and the date of the last update will be indicated at the beginning of the policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Email: [email protected]
Mailing Address: 289 White Horse Pike, Atco, New Jersey, 08004
By continuing to use our services, you acknowledge and agree to the terms in this Privacy Policy.
Contact Us
We're Here to Help
At MPA Medical, we are dedicated to providing you with high-quality medical products and exceptional customer care. Whether you have questions about your order, need assistance with documentation, or want to learn more about our services, our team is here to support you.
Get in Touch with Us
πPhone:
(888) 379-1609
π§ Email:
π Address:
289 White Horse Pike, Atco, New Jersey, 08004
Frequently Asked Questions
How can I track my order?
Once your order has been shipped, you will receive a notification email with tracking details. You can use the tracking number provided to check the status of your shipment.
What if I have issues with the product I received?
If you experience any issues with the product, please reach out to our customer support team immediately. We are committed to resolving any concerns and ensuring your satisfaction. We may ask for additional information, such as photos or descriptions of the issue, to assist with the process.
How do I sign the consent form and approve my benefits?
You will receive a link to an electronic consent form that you can sign directly from your email or SMS. You can also sign while on the phone with a customer support agent, using a one-time password (OTP) for verification. This ensures that your benefits are activated and your order can be processed.
Can I update my shipping address after placing an order?
Yes, you can update your shipping address by contacting our customer service team as soon as possible. We will make the necessary adjustments before your order is shipped.
What documents do I need to submit for my order?
In addition to the signed consent form, you may need to upload a prescription, medical case notes, or any other documentation that supports your medical necessity claim. All documents should be submitted through the document upload page for quick processing.
Is MPA Medical a reliable source for medical products?
Yes! MPA Medical is committed to providing safe and reliable products that meet all required medical standards. Our products are designed to help improve health outcomes, and we are dedicated to providing excellent customer support to ensure a seamless experience for all our patients.
Can I participate in your sweepstakes or giveaways?
Yes, we regularly offer sweepstakes and giveaways to increase awareness of our products and services. By signing up for our communications, you will be notified about any current promotions or contests.
How do I provide feedback about my experience with MPA Medical?
We value your feedback! After receiving your products, we will send you a customer satisfaction survey. Your responses help us improve our services and ensure we are meeting your needs.
What should I do if I or a loved one experience discomfort or pain from the product?
If you experience any discomfort or pain, please contact our customer support team for assistance. We can provide guidance, offer solutions, or help you obtain the necessary prescription to address your concerns.
How do I sign the proof of delivery (POD) form?
The POD form will be sent to you electronically, either via email or SMS. You can sign it online to confirm that you have received your order. This is an important step for ensuring that your shipment has been successfully delivered.